FAQs

Frequently Asked Questions (FAQs)

1. What is Lopure?

Lopure is a premium skincare brand offering high quality products like creams, lotions, sunscreens, and serums — all designed to nourish, protect, and enhance your natural beauty.

2. How can I place an order?

Simply browse our collection, add your favorite products to the cart, and proceed to checkout. You can pay securely using credit/debit cards or other available payment methods.

3. Do I need an account to shop?

No, you can place an order as a guest. However, creating an account allows you to track orders easily and view your purchase history.

4. What payment methods do you accept?

We accept all major credit and debit cards, along with other secure payment options supported by Shopify Payments. Your information is always encrypted and secure.

5. How long will delivery take?

Orders are typically processed within 1–2 business days and delivered within 4–7 business days, depending on your location. You’ll receive a confirmation email with tracking details once your order ships.

6. How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email. You can use that link to monitor your order’s delivery status in real time.

7. What is your return policy?

We accept returns for unused and unopened items within 14 days of receiving your order. Please refer to our Returns & Refunds Policy for complete details.

8. Can I return opened skincare products?

Unfortunately, for health and hygiene reasons, we cannot accept returns on opened or used skincare and cosmetic items unless they are faulty or damaged upon arrival.

9. My product arrived damaged — what should I do?

We’re so sorry to hear that! Please email us at abacussolution25@gmail.com within 7 days of delivery, including your order number and a clear photo of the damaged product. Our team will assist you immediately.

10. Do you ship internationally?

Currently, we only ship within select regions. However, we are working to expand our delivery network soon. Stay tuned for updates!

11. How do I contact customer support?

For any queries, please reach out to us at:
📧 abacussolution25@gmail.com